Maintenance

USREEBPM now has a dedicated maintenance line for your convenience! FOR ALL MAINTENANCE ISSUES, please call (866) 788-3927 and give a detailed description of your issue.  A work order will be created and dispatched to our maintenance team. Emergencies will be handled within 24 hours and non-emergencies will be handled within 3-5 days.

You may still login to your tenant portal to create a work order and it will be handled in the same fashion as calling the maintenance line.

Click here to login to the Tenant Portal

 

For faster resolution, review the following list of suggestions before calling for maintenance:

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if doing this doesn’t resolve the problem.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box.  Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank.  Is pilot light lit?  Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger.  If still plugged call maintenance.
Sink plugged Remove hair from drain. Try DRANO it will clear many stopped up drains.
Heater not working Check thermostat.  Check button or pilot lights. Furnace covers on correctly?  Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher.  Clean float. Rinse dishes before washing.  Use jet dry once a month.  Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly.  Front and back grills clean.  Clean out drain hole.