USREEBPM now has a dedicated maintenance line for your convenience! FOR ALL MAINTENANCE ISSUES, please call (866) 788-3927 and give a detailed description of your issue. A work order will be created and dispatched to our maintenance team. Emergencies will be handled within 24 hours and non-emergencies will be handled within 3-5 days.
You may still login to your tenant portal to create a work order and it will be handled in the same fashion as calling the maintenance line.
For faster resolution, review the following list of suggestions before calling for maintenance:
|Smoke detector won’t work when tested||Monthly check and replace battery. Notify maintenance at once if doing this doesn’t resolve the problem.|
|Smoke detector beeps softly on and off||Check and replace battery.|
|No power to plugs or switches||Check breaker panel or fuse box. Check and reset.|
|Garbage disposal won’t work||Push reset button on disposal or use allen wrench and turn.|
|No hot water||Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.|
|Hot water “TOO HOT”||Check thermostat on tank and turn down.|
|Faucet or toilet leaks||Turn off water fixture under sink, toilet at valve and notify maintenance.|
|Toilet plugged||Try plunger. If still plugged call maintenance.|
|Sink plugged||Remove hair from drain. Try DRANO it will clear many stopped up drains.|
|Heater not working||Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?|
|Dishwasher won’t drain||Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.|
|Refrigerator too warm or too cold||Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.|